Privacy Policy

Last Updated: March 1, 2025

Luméa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect personal information that you provide to us when you place an order, sign up for our newsletter, or contact our support team. This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party payment processors)

  • Any additional information you voluntarily provide when communicating with customer support

We may also collect non-personal data automatically, such as browser type, device information, IP address, and site usage analytics through cookies or tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and other transactional notifications

  • Improve our website, products, and services

  • Send promotional emails and offers (only if you opt in)

  • Prevent fraudulent transactions and enhance security

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share limited data with trusted partners in the following cases:

  • Service Providers – Third-party vendors who help us with payment processing, shipping, analytics, and marketing operations.

  • Legal Compliance – When required by law or in response to valid legal requests from public authorities.

All third-party partners are required to handle your information securely and in accordance with applicable privacy laws.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable methods to protect your data, no system is 100% secure. If you believe your information has been compromised, please contact us immediately at support@luméa.com.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to improve your browsing experience, analyze traffic, and personalize content.

You can adjust your cookie settings or disable cookies entirely in your browser settings. However, some parts of the website may not function properly without them.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications by clicking the “unsubscribe” link in any Luméa email

  • Manage or disable cookies through your browser settings

To make a privacy-related request, please contact us at support@luméa.com. We will respond to all valid requests within a reasonable time frame.

7. Third-Party Links

Our website may include links to third-party websites. Luméa is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal data.

8. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.

Your continued use of luméaa.com after any modifications indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Luméa Support Team
Email: support@luméa.com
Website: www.luméaa.com