Shipping Policy
Last Updated: March 1, 2025
At Luméa, we strive to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for details on order processing, delivery times, and support.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is received.
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that during high-demand periods (such as holidays or sales), processing times may be slightly longer.
Shipping Times & Rates
We offer fast and reliable shipping across the United States. Estimated delivery times depend on your location and selected shipping method:
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Standard Shipping (7–10 business days) – Free on all orders.
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Express Shipping (3–5 business days) – Available for an additional charge, calculated at checkout.
Shipping times may vary due to carrier delays, weather conditions, or other unforeseen circumstances beyond our control.
International Shipping
At this time, Luméa ships only within the United States.
We are working on expanding our logistics network to serve international customers in the near future.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use this number to track your package in real time on the carrier’s website.
Please allow up to 24 hours after receiving your tracking number for updates to appear.
Shipping Address & Changes
Please ensure that your shipping address is correct before completing your purchase.
Luméa is not responsible for packages sent to incorrect addresses provided at checkout.
If you need to make changes to your shipping address, please contact us within 24 hours of placing your order at support@luméa.com. We will do our best to accommodate your request if the order has not yet shipped.
Lost, Stolen, or Delayed Packages
Once your order has been handed over to the carrier, Luméa is not responsible for lost, stolen, or delayed packages.
If your tracking information shows that your package was delivered but you have not received it, please:
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Check with your neighbors or local post office.
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Contact the shipping carrier directly for further assistance.
We will assist you as much as possible, but final responsibility lies with the shipping carrier once the package leaves our warehouse.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery at support@luméa.com.
Include your order number and photos of the issue.
Our team will review your case promptly and arrange a replacement or refund at no additional cost.
Contact Us
For any shipping-related questions or issues, please reach out to our support team:
Luméa Support Team
Email: support@luméa.com