Returns & Refunds Policy

Last Updated: March 1, 2025

At Luméa, we are committed to providing high-quality products and ensuring customer satisfaction. We offer returns in the event of a defective or faulty product.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  1. The return request must be made within 30 days of the delivery date.

  2. The product must be unused, in its original packaging, and in the same condition as received.

  3. A valid proof of purchase (order confirmation or receipt) is required.

  4. Returns must be authorized by our customer support team before sending the product back.

  5. If the order has already been shipped to an incorrect address provided by the customer, no returns or refunds will be accepted.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  1. Products that have been used, damaged, or altered after delivery.

  2. Items purchased as final sale or part of a clearance promotion.

  3. Gift cards and promotional giveaway items.

  4. “Change of mind” returns where the product functions as described.

  5. Orders shipped to an incorrect address provided by the customer.

3. Return Process

1. Request a Return:
Contact our support team at support@luméa.com with your order number and reason for the return.

2. Receive Instructions:
If your return is approved, our team will send you detailed instructions, including the return shipping address.

3. Ship the Item:
Pack the product securely in its original packaging and ship it using a trackable method.
Please note that customers are responsible for return shipping costs.

4. Inspection & Refund:
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used at checkout.

4. Refund Policy

Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.

Shipping fees are non-refundable, except in cases where the return is due to an error on our part (for example, receiving an incorrect or defective item).

If you have not received your refund after this period, please check with your bank or payment provider, as processing times may vary.

5. Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please complete the return process for a refund and place a new order through luméaa.com.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at support@luméa.com within 48 hours of delivery.
Include your order number and clear photos of the issue.
Our team will review your case and arrange a replacement or refund.

7. Cancellations & Order Changes

Orders can only be canceled or modified within 12 hours of purchase.
Because we process and ship orders quickly, we cannot cancel orders that have already been shipped.
If your order has shipped, please follow the return process once it arrives.

8. Contact Us

For any questions regarding returns, refunds, or order-related issues, please contact our support team:

Luméa Support Team
Email: support@luméa.com